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TERMS AND CONDITIONS

 

1. These terms & conditions shall apply to the contract to the exclusion of any other terms & conditions put forward by the client.

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2. Stuart Vallis (The photographer) retains full copyright in all images, at all times, throughout the world, in accordance with the Copyright, Designs and Patents Act 1988.  The photographer asserts his right to be identified as the author of all images, by the words: ‘Photographs by Stuart Vallis’

 

3. The client will have an appropriate period of exclusivity to publish the photographs to the exclusion of all other persons. However, the photographer retains the right in all cases to use the photographs in any manner at any time and in any part of the world for the purposes of advertising or otherwise promoting his work. After any exclusivity period the photographer shall be entitled to use the photographs for any reasonable purposes (unless otherwise agreed). Editorial work may be made available by the photographer to third parties after publication in the medium for which they were originally commissioned unless otherwise agreed.

 

4. Unless specified on a separate licence: (a) clients are licensed to use commissioned photographs for marketing, pr & editorial use, in perpetuity, on behalf of the original company who commissioned the photography; (b) Any publication of the photographs to gain publicity for companies other than the original commissioning company will require a reproduction fee to be paid to the photographer ; (c) The photographer retains full copyright in all images at all times throughout the world.

 

5. The photographer will keep confidential and will not disclose to any third parties or make use of material or information communicated to him/her in confidence for the purposes of the photography, save as may be reasonably necessary to enable the photographer to carry out his obligations in relation to the commission.

 

6. Any information or data is kept in accordance with data protection principles set out in the Data Protection Act available on the ICO (Information Commissioner’s) website.

 

7. It is the client’s responsibility to ensure that all the necessary clearances have been obtained to allow the photographs to be taken without hindrance or infringements of trademarks or copyrights. It is the client’s responsibility to gain written parental permission when persons under the age of sixteen years are to be photographed. Permission is also necessary to allow identification and publication of photographs of children. The photographer accepts no liability for non-supply of pictures if parental permission has not been granted.

 

8. Payment by the client will be expected for the commissioned work on delivery of the high resolution images. If agreed, this can be extended to within 30 days of the issue of the relevant invoice, if the client is known to Stuart Vallis. If the invoice is not paid, in full, within 30 days the photographer reserves the right to charge interest at the rate prescribed by the Late Payment of Commercial Debt (Interest) Act 1998 from the date payment was due until the date payment is made.

 

9. Where extra expenses or time are incurred by the photographer as a result of alterations to the original brief by the client, the client shall give approval to and be liable to pay such extra expenses or fees at the photographer’s normal rate in addition to the expenses agreed or estimated.

 

10. Images will be available to view or download from a secure client gallery for 6 months from the date of the commission. Longer periods are available by agreement.

 

11. Unless a rejection fee has been agreed in advance, there is no right to reject on the basis of style or composition.

 

12. A booking is considered firm as from the date of confirmation and accordingly the photographer will, at his discretion, charge a fee for cancellation or postponement: 5 working days 25% of fee, 3-4 working days 50% fee, 48 hours 75% fee, 24 hours or less, 100% fee.

 

13. This agreement shall be governed by the laws of England & Wales

 

14. These Terms and Conditions shall not be varied except by agreement in writing.

Stuart Vallis.
hello@stuartvallis.uk

www.stuartvallis.uk

Refunds and Returns Policy

Refunds & Returns Policy

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Thank you for ordering a print through the shop.

We want you to be thrilled with your prints. If this is not the case, please let us know within 5 days of delivery of your order.

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The following full terms are applicable for any products that You purchased with Us.

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Shipping Damages

Some prints can be quite delicate and susceptible to damage in transit.

 

If your order arrives damaged please contact us immediately with photos of the damage, and the outer box & packaging. In this case, We will get a replacement print made and dispatched to you. Claims for defects or damages must be made by the customer via email no later than 5 calendar days after delivery.

 

If no such claim is made, We and the Customer will understand that the print has been accepted. By accepting the print, the Customer acknowledges that Our performance has fully satisfied all terms, conditions, and specifications.

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Refunds

Since every print is custom-made to order, We can't accept returns or offer a refund after Your Order has been printed.

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Additionally, please double-check that Your address has been entered correctly as you checked out. We are not able to reship or refund any Goods lost due to incorrect shipping details.

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If the Goods are damaged during shipping, please send Us photo verification of the damaged Goods. Will send a replacement at no cost to You.

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Your Order Cancellation Rights

 

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You placed the Order.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by visiting this page on our website: hello@stuartvallis.uk

 

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Since every print is custom-made to order, cancellation is not possible after your Goods have been made. We can delay the manufacture of your Goods by 14 days, to maintain your full cancellation period. Or by submitting an Order through the Website you waive your right to a full returns period, up until your Products are manufactured.

Customer Privacy Notice

Customer Privacy Notice

 

This privacy notice tells you what to expect us to do with your personal information.

 

Our contact details

 

Email

hello@stuartvallis.uk

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Website user information (including user journeys and cookie tracking)

  • Information relating to compliments or complaints

  • This website uses Google Analytics to automatically track your interaction with the site, collecting personal data like IP addresses, User ID and cookies.

 

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Website and app user journey information

We collect or use the following information to comply with legal requirements:

  • Identification documents

Lawful bases

 

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Contract

  • Legitimate interest:

  • Collecting your contact details will allow me to get in touch with you regarding current or future projects.

  • Marketing and promotional use

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

  • Contract

  • Legitimate interest:

  • Collecting your contact details will allow me to get in touch with you regarding current or future projects.

  • Marketing and promotional use.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent

  • Contract

  • Legitimate interest:

  • Collecting your contact details will allow me to get in touch with you regarding current or future projects.

  • Marketing and promotional use.

 

Where we get personal information from

  • People directly

 

How long we keep information

Your information is held for the minimum time that is necessary.

 

Who we share information with

Other organisations

  • Publicly on our website, social media or other marketing and information media (where appropriate)

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

22 April 2024

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